vs55t Privacy Policy

When you register for an account, use the vs55t platform, or interact with our support team, we collect personal data necessary to deliver our services, verify your identity, process payments, and comply with applicable regulatory and anti-fraud obligations. The categories of personal data we collect are set out below.

1.1 Registration & Identity Data

When you create a vs55t account, we collect the information you provide during the registration process, including:

• Full legal name as it appears on your government-issued identity document.
• Date of birth (used to verify that you meet the 18+ age requirement).
• Residential address, including city and district (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi).
• Email address and mobile phone number registered in Bangladesh.
• Username and encrypted password chosen at registration.
• National ID card number, passport number, or other government-issued identifier submitted during KYC verification.

1.2 Financial & Transaction Data

To process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, we collect and record:

• Mobile financial service (MFS) account numbers linked to your vs55t account.
• Deposit amounts, transaction reference numbers, timestamps, and payment method used.
• Withdrawal requests, amounts, destination MFS accounts, and processing status.
• Bonus credit and wagering activity records linked to promotional transactions.
• Account balance history and net gaming revenue figures associated with your account.

1.3 Technical & Usage Data

We automatically collect certain technical data when you access vs55t, including:

• IP address, device type, operating system, and browser version.
• Session duration, pages visited, game titles accessed, and bet history.
• Device fingerprint identifiers used for fraud detection and multi-account prevention.
• Referring URL and navigation path through the platform.
• Geolocation data (city-level, derived from IP address) to support localisation and fraud monitoring.

1.4 Communications Data

When you contact our support team, participate in promotions, or respond to surveys, we collect records of those communications, including the content of messages, timestamps, and the resolution of any queries or complaints. This data is retained to improve service quality and to maintain an accurate account history.

vs55t uses your personal data for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected. The following table summarises our primary data processing activities and their corresponding legal basis.

Where we rely on your consent to process personal data — for example, to send you personalised promotional communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To update your communication preferences, contact us at [email protected].

Responsible Gaming Monitoring

vs55t uses transaction and behavioural data to monitor player activity for signs of problem gambling. This is a core part of our commitment to player welfare. Where our systems identify patterns that may indicate harmful gambling behaviour — such as rapid escalation of deposit amounts, extended uninterrupted play sessions, or repeated self-exclusion requests — our responsible gaming team may proactively contact you. This processing is carried out in your best interest and forms part of our duty of care as a platform operator. For more information, visit our Responsible Gaming page.

vs55t does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We share data only in the limited circumstances described below, and only with parties who are contractually bound to handle your data in accordance with applicable privacy standards.

3.1 Payment Processing Partners

To process your deposits and withdrawals, we share relevant transaction data with our payment service partners, including bKash, Nagad, Rocket, and Upay. These partners receive only the minimum data required to execute and verify a specific transaction. They are independent data controllers for the purposes of their own payment processing operations and are subject to their own privacy policies.

3.2 Game Technology Providers

Our game library is powered by third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised or pseudonymised session data (such as bet amounts and game outcomes) for game integrity and RTP (return-to-player) audit purposes. They do not receive your name, contact details, or payment information.

3.3 Fraud Prevention & Security Services

We work with trusted third-party fraud detection and identity verification providers. These partners process technical and identity data on our behalf, strictly under our instruction, for the sole purpose of protecting the platform and its users from fraudulent activity, multi-accounting, and money laundering.

3.4 Legal and Regulatory Disclosure

vs55t may be required to disclose personal data to law enforcement agencies, courts, or regulatory authorities where we receive a lawful request, court order, or are under a legal obligation to do so. In such cases, we will disclose only the data specifically required and will notify the affected player where we are legally permitted to do so.

vs55t uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, maintain your login session, and analyse how players interact with our services. A cookie is a small text file stored on your device by your web browser when you visit our site.

Types of Cookies We Use

Managing Your Cookie Preferences

Strictly necessary cookies cannot be disabled as they are essential for the platform to function. You may disable functional and analytical cookies by adjusting the settings in your web browser. Please note that disabling certain cookies may affect your experience on vs55t — for example, you may need to re-enter your preferences each visit, or some features may not load correctly.

Most modern browsers allow you to view, manage, and delete cookies through the browser's settings menu. Refer to your browser's help documentation for specific instructions. Clearing cookies will log you out of your vs55t session and remove any saved preferences.

vs55t employs a range of technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include, but are not limited to:

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using industry-standard Transport Layer Security (TLS 1.2 or higher).
• Encrypted Data Storage: Sensitive fields including passwords (stored as salted hashes), payment identifiers, and identity document references are encrypted at rest.
• Access Controls: Access to personal data within vs55t's internal systems is restricted on a strict need-to-know basis. Staff access is logged, audited, and reviewed regularly.
• Intrusion Detection: Our infrastructure is monitored 24/7 for suspicious access patterns, with automated alerts and incident response procedures in place.
• Regular Security Reviews: Our platform undergoes periodic security assessments to identify and remediate vulnerabilities before they can be exploited.

Data Retention Periods

We retain your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Active account data (identity, contact, transaction records): Retained for the duration of your account and for a minimum of 5 years following account closure, in compliance with anti-money laundering and financial record-keeping requirements.
• KYC verification documents: Retained for a minimum of 5 years from the date of submission or account closure, whichever is later.
• Customer support communications: Retained for 3 years following resolution of the relevant query or complaint.
• Technical and usage logs: Retained for up to 24 months, after which they are aggregated or anonymised.
• Marketing preferences and consent records: Retained for the duration of the consent period and for 12 months following withdrawal of consent.

As a vs55t player, you have a number of rights with respect to your personal data. We are committed to honouring these rights promptly and without undue restriction. To exercise any of the rights listed below, contact our support team at [email protected] with the subject line "Privacy Rights Request" and a description of your request.

• Right of Access: You have the right to request a copy of the personal data vs55t holds about you, along with information about how it is being used. We will provide this within 30 days of a valid request.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For identity-linked fields (name, date of birth), updated documentation may be required.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent. This right is subject to overriding legal obligations — for example, we cannot erase transaction records that we are legally required to retain.
• Right to Restrict Processing: In certain circumstances, you may request that we limit how we use your personal data while a dispute about its accuracy or the basis for processing is being resolved.
• Right to Data Portability: You have the right to receive a copy of the personal data you have provided to us in a structured, machine-readable format, and to request its transfer to another service provider where technically feasible.
• Right to Object: Where we process your data on the basis of legitimate interest (for example, for direct marketing or analytics), you have the right to object to that processing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of prior processing.

We will acknowledge all privacy rights requests within 5 business days (Bangladesh Standard Time, UTC+6) and aim to resolve them within 30 calendar days. Where a request is complex or voluminous, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reasons for it.

vs55t integrates with a number of third-party technology providers to deliver a complete gaming and payment experience. While we carefully vet our partners and require them to maintain appropriate data protection standards, each provider operates under their own privacy policy for data they process as an independent data controller.

Game Providers

Our game library features titles and live dealer solutions from providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you launch a game from our lobby, a secure session is established with the relevant game provider's platform. Anonymised game-play data (bet amounts, outcomes, session duration) may be transmitted to the provider for game integrity and RNG audit purposes.

Payment Service Providers

Deposits and withdrawals are processed through bKash, Nagad, Rocket, and Upay. These are independent financial service companies regulated under Bangladesh Bank's mobile financial services framework. By using their services to transact on vs55t, you are also subject to their respective terms of service and privacy policies.

Analytics & Infrastructure

We use third-party infrastructure and analytics tools to monitor platform performance, track aggregate usage patterns, and detect technical errors. All data shared with these tools is either anonymised or pseudonymised prior to transmission. We do not share personally identifiable information with analytics providers.

vs55t reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. When we make material changes to this Policy, we will notify registered players via their registered email address or via a prominent notice on the platform, at least 14 days before the changes take effect.

The "Effective Date" at the top of this page indicates when the current version of the Policy came into force. We encourage you to review this page periodically to stay informed about how vs55t protects your personal data. Your continued use of the platform following notification of a policy update constitutes your acceptance of the revised Policy.

If you have any questions, concerns, or complaints about this Privacy Policy or about how vs55t handles your personal data, please contact our Data Privacy team at [email protected] with the subject line "Privacy Enquiry". We take all privacy concerns seriously and will respond within 5 business days (Bangladesh Standard Time, UTC+6).